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Privacy Policy

Last Updated: June 19, 2026

1. Introduction

Cool Pools (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, and mailing address

  • Service Information: Pool details, service preferences, and maintenance history

  • Payment Information: Billing details and payment method information (processed securely through third-party payment processors)

  • Communication: Messages, comments, and feedback you send to us

  • Form Submissions: Information provided through our contact forms, quote requests, and service booking forms

2.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, and device type

  • Usage Data: Pages visited, time spent on pages, links clicked, and referral sources

  • Cookies: Small data files stored on your device to enhance your browsing experience

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Social media platforms when you interact with our pages

  • Service providers who assist with our operations

  • Publicly available sources

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

  • Provide, maintain, and improve our pool services

  • Schedule and manage service appointments

  • Communicate about your account and services

  • Process payments and send invoices

3.2 Communication

  • Respond to your inquiries and requests

  • Send service reminders, confirmations, and updates

  • Provide customer support and technical assistance

  • Share promotional offers and newsletters (with your consent)

3.3 Business Operations

  • Analyze and improve our website and services

  • Monitor usage trends and preferences

  • Detect and prevent fraud and security issues

  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal information under the following legal bases:

  • Consent: When you have given us explicit consent

  • Contractual Necessity: To fulfill our service agreements with you

  • Legitimate Interests: For our business operations, provided your rights do not override these interests

  • Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third-party service providers who assist with:

  • Payment processing and billing

  • Scheduling and appointment management

  • Marketing and email delivery

  • Analytics and website optimization

  • Customer support and communication

These providers are contractually obligated to protect your information and use it only for authorized purposes.

5.2 Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations, court orders, or government requests

  • Protect our rights, property, or safety

  • Enforce our terms and policies

  • Investigate and prevent fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of any such change.

5.4 Your Consent

We may share your information with third parties when we have your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

6.1 Security Measures

  • Encryption: Data transmitted between your browser and our servers is encrypted using SSL/TLS

  • Access Controls: Only authorized personnel have access to personal information

  • Secure Storage: Information is stored on secure servers with firewalls and monitoring

  • Regular Audits: We regularly review our security practices and policies

6.2 Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services and fulfill our obligations

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

  • Support business operations and improvement

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Correction

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

7.2 Deletion

  • Request deletion of your personal information (subject to legal obligations)

7.3 Restriction

  • Request restriction of processing in certain circumstances

7.4 Portability

  • Request transfer of your information to another provider

7.5 Withdrawal of Consent

  • Withdraw consent at any time (where processing is based on consent)

7.6 Objection

  • Object to processing based on legitimate interests

7.7 Complaint

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information provided in Section 11.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience. They help us remember your preferences and understand how you use our website.

8.2 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality

  • Performance Cookies: Help us understand how visitors use our site

  • Functional Cookies: Remember your preferences and settings

  • Marketing Cookies: Track your interests to show relevant content

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies

  • Block cookies from specific sites

  • Block all cookies

  • Receive notification when cookies are set

Please note that disabling cookies may affect your experience on our website.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites, services, and applications. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Cool Pools

We will respond to your inquiry within 30 days.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page

  • Updating the “Last Updated” date

  • Sending an email notification (if you have provided your email)

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to Know: Request disclosure of personal information collected

  • Right to Delete: Request deletion of personal information

  • Right to Opt-Out: Opt-out of the sale of personal information (we do not sell your data)

  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise your CCPA rights, please contact us using the information above.

14. GDPR Notice (For European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

  • Data Protection: We process your data in accordance with GDPR requirements

  • Data Transfer: Your information may be transferred to and processed in countries outside the EEA

  • Legal Basis: We rely on consent, contractual necessity, and legitimate interests for processing

15. Do Not Track Signals

Our website does not respond to Do Not Track (DNT) signals from browsers. However, we respect your privacy choices and provide controls for cookies and tracking.

16. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you and relevant authorities in accordance with applicable laws.